Complaints handling process

Ron Stubberfield is committed to help individuals and business to resolve any issues or complaints.

If your complaint is about a car loan with Toyota Finance, please refer to the Toyota Finance Complaints Policy.

Ron Stubberfield is committed to help individuals and business to resolve any issues or complaints.

If your complaint is about a car loan with Toyota Finance, please refer to the Toyota Finance Complaints Policy.

Complaints handling process

Ron Stubberfield is committed to help individuals and business to resolve any issues or complaints.

If your complaint is about a car loan with Toyota Finance, please refer to the Toyota Finance Complaints Policy.

How to make a complaint?

We encourage you to discuss any complaint with Ron Stubberfield Toyota.
We will need some details to investigate your complaint.

1) Personal details – Name, Address, Phone number & email address.

2) Vehicle details – Vehicle identification number (VIN), Registration Number, age of vehicle & kilometres travelled.

3) Details of the complaint (Please include as much information as possible)

You can call us on 0268452522, and one of our friendly team will be able to help. Our office hours are Monday to Friday 8:30am to 5:30pm
or email our Complaints Manager – Loretta Brien admin@ronstubberfieldtoyota.com.au

We encourage you to discuss any complaint with Ron Stubberfield Toyota.
We will need some details to investigate your complaint.

1) Personal details – Name, Address, Phone number & email address.

2) Vehicle details – Vehicle identification number (VIN), Registration Number, age of vehicle & kilometres travelled.

3) Details of the complaint (Please include as much information as possible)

You can call us on 0268452522, and one of our friendly team will be able to help. Our office hours are Monday to Friday 8:30am to 5:30pm
or email our Complaints Manager – Loretta Brien admin@ronstubberfieldtoyota.com.au

How to make a complaint?

We encourage you to discuss any complaint with Ron Stubberfield Toyota.
We will need some details to investigate your complaint.

1) Personal details – Name, Address, Phone number & email address.

2) Vehicle details – Vehicle identification number (VIN), Registration Number, age of vehicle & kilometres travelled.

3) Details of the complaint (Please include as much information as possible)

You can call us on 0268452522, and one of our friendly team will be able to help. Our office hours are Monday to Friday 8:30am to 5:30pm
or email our Complaints Manager – Loretta Brien admin@ronstubberfieldtoyota.com.au

Response Time, investigation, and review

Upon receiving your complaint, Ron Stubberfield Toyota will acknowledge receipt within 48 hours or the next business day, our department manager will contact you to discuss your complaint.

If additional information is required to investigate your complaint, we may contact you or other relevant parties seeking additional information.

Upon receiving your complaint, Ron Stubberfield Toyota will acknowledge receipt within 48 hours or the next business day, our department manager will contact you to discuss your complaint.

If additional information is required to investigate your complaint, we may contact you or other relevant parties seeking additional information.

Response Time, investigation, and review

Upon receiving your complaint, Ron Stubberfield Toyota will acknowledge receipt within 48 hours or the next business day, our department manager will contact you to discuss your complaint.

If additional information is required to investigate your complaint, we may contact you or other relevant parties seeking additional information.

Outcomes

Following our investigation Ron Stubberfield Toyota will advise you, or your authorised representative, the outcome of your complaint.

Outcomes

Following our investigation Ron Stubberfield Toyota will advise you, or your authorised representative, the outcome of your complaint.

Further review of your complaint.

If you are dissatisfied with the outcome, you are entitled to request further review by Ron Stubberfield Toyota, seek legal advice or make a complaint to the following government external bodies:

Further review of your complaint.

If you are dissatisfied with the outcome, you are entitled to request further review by Ron Stubberfield Toyota, seek legal advice or make a complaint to the following government external bodies:

Federal

ACCC

State NSW

NSW Fair Trading

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Enquiry Submitted

Dealer Location*

Full Name

Email

Phone

Comments

Note: Fields marked with * are mandatory.

I agree with the website Terms of Use and that my information will be handled by the Dealer and OneToyota in accordance with the Dealer Privacy Policy.

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Complaints handling process

Complaints handling process

How to make a complaint?

How to make a complaint?

Response Time, investigation, and review

Response Time, investigation, and review

Outcomes

Outcomes

Further review of your complaint.

Further review of your complaint.

Federal

State NSW

Get in touch

Your Contact Details

Enquiry Submitted

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